FAQs

FAQs

1. How do I place an order?
You can place an order directly on our website by adding items to your cart and checking out. Simply follow the instructions at checkout to complete your purchase.

2. What payment methods do you accept?
We accept various payment methods, including credit/debit cards ,COD, and via Bank Transfer.

3. How can I track my order?
Once your order has been shipped, you will receive a message with a tracking number and a link to track your package.

4. Do you offer international shipping?
Yes, we offer international shipping to most countries. Shipping costs and delivery times vary depending on your location.

5. What is your exchange policy?
We accept exchanges within 3 days of receiving your order, as long as the items are unused and in their original condition. Customized or personalized items cannot be returned unless they are defective.

6. How do I care for my jewelry?
To keep your jewelry in the best condition, avoid exposure to harsh chemicals, perfumes, and moisture. Store your jewelry in an airtight place when not in use and clean it regularly with a soft cloth.

7. Do you offer gift wrapping?
Yes, we offer gift wrapping for an additional fee.

8. How can I contact customer support?
If you have any questions or need assistance, you can reach our customer support team by email at waqas.saj@gmail.com or by phone at 03335333146.

9. Can I cancel or modify my order?
Orders can only be modified or canceled within 12 hours of placing the order. After that, we are unable to make any changes to your order. Please contact our support team as soon as possible if you need to modify or cancel your order.