Shipping policy

Shipping Policy for SAJ

At SAJ, we are committed to providing you with the best online shopping experience, which includes timely and secure delivery of your jewelry purchases. Please review our shipping policy for more details on how we handle your orders.

1. Order Processing Time

  • All orders are processed within 2-3 business days of receiving your order, unless otherwise specified.
  • Orders placed on weekends or holidays will be processed the next business day.
  • You will receive a confirmation message once your order has been successfully processed and shipped.

2. Shipping Methods and Costs

We offer several shipping options to suit your needs:

  • Standard Shipping: Typically arrives within 3-4 business days (rates vary based on location).
  • Expedited Shipping: Typically arrives within 2-3 business days

Shipping costs are calculated at checkout based on the weight of your order and the shipping destination.

3. Free Shipping

  • We offer free standard shipping on all orders over 5000PKR nationwide.

4. International Shipping

  • We currently offer international shipping to select countries.
  • International shipping times and fees may vary based on location. Customers are responsible for any customs duties, taxes, and fees that may apply to international orders.

5. Shipping Delays

  • While we strive to ensure timely delivery, delays may occur due to unforeseen circumstances such as weather conditions, customs processing, or carrier issues.
  • In case of a delay, we will notify you and provide an updated delivery estimate.

6. Lost or Damaged Packages

  • In the rare event that your package is lost or damaged in transit, please contact our service team within 5 business days of receiving the notification of shipment.
  • We will work with the shipping carrier to resolve the issue and provide a solution, which may include a replacement or refund.

7. Address Accuracy

  • Please ensure that your shipping address is accurate and complete to avoid delays or lost packages. We are not responsible for any delays or errors resulting from incorrect addresses provided.

8. Order Tracking

  • Once your order has shipped, you will receive a tracking number via email to monitor the progress of your package. You can track your order on the carrier's website.

9. Customer Support

If you have any questions or concerns regarding your order or shipping details, our customer support team is here to help:

  • Email: waqas.saj@gmail.com
  • Phone: 03335333146
  • Hours: Monday to Thursday,12AM-5PM

We thank you for choosing SAJ! We look forward to delivering your beautiful pieces safely and promptly.